|
My login details
Q. How do I change my password
You can change your password once you have logged in by going to Your Details located under the User Menu. We recommend you do this the first time you have logged in so you can change your password to one that you remember.
Designing my own blooms
Q. Can I design my own bloom?
Of course! You can design your own unique bloom from scratch or you can re-design any of the blooms on the website. All you need to do is contact us and we will be happy to help you.
Q. Do you do corporate events, staff functions and weddings?
Yes, we do. Please contact us as soon as possible regarding your event, so that way we can start planning and preparing. We need at least 28 days notice for orders for large scale events.
The Chocolate & Storage
Q. How long can a chocolate or sugared almond bloom be kept?
We advise that chocolate blooms can be kept for up to 3 months providing it is kept out of direct sunlight and stored at an ideal temperature of 18-20°C. . The sugared almond flowers can be kept for 6-12 months. To read more about the consumption of chocolate you can refer to our Terms of Service.
Q. Are your chocolates pierced or skewered?
No! All our chocolates are kept intact, they are not pierced or skewered. We use certain methods to attach our chocolates to the sticks, this way the chocolate is not ruined.
Q. How do I unwrap and eat the chocolate?
You should be able to simply remove the chocolate from the stick without disturbing the arrangment. Or, you can remove the entire stick and then remove the chocolate. Please place all sticks including the wrapping in the bin immediately to avoid danger with children (as the sticks can be sharp).
Ordering
Q. How can I order?
You can place your order online on our secure site.
Q. What happens after I have placed my order online?
For online orders, you will be emailed a purchase order which will confirm details of your purchase. You will also receive an email from our merchant bank confirming details of payment and subsequent approval and/or any problem experienced with your credit card. If for some reason you donot receive payment notification please contact us accordingly.
Payment
Q. What methods of payment do you accept?
We accept VISA , MASTERCARD and PAYPAL.
Delivery
Q. How much is delivery?
Delivery depends on where your gift is being sent to. Please refer to Delivery & Payment to view our delivery schedule.
Q. What is the deadline to place an order?
Same Day delivery is available to inner Adelaide metropolitan areas for orders received by 11am. Next Day delivery to Interstate Metro and SA outer Metro for orders received by 4pm SA time. All other areas are 1-3 day delivery. Delivery can be made to residential, business addresses or PO Boxes. We use a reputable courier which may charge a re-delivery fee if the recipient is not able to sign for their gift. If you do not authorise for your gift to be left without a signature in your order you may be charged a re-delivery fee of $6.20.
* When selecting a delivery date, we will dispatch your order as close to your preferred delivery date as possible (at times your order may arrive a little earlier).
Q. Where do you deliver to?
We deliver to Melbourne, Sydney, Perth, Brisbane, Adelaide, Tasmania, Hobart and various other rural locations in SA, VIC, NSW, WA, QLD and TAS.
Q. Do you deliver on Saturday & Sunday?
No deliveries are made on Saturday or Sunday.
Q. Can I request a specific delivery time?
You cannot request a specific delivery time. Deliveries are made between 9am - 6pm.
Q. What will happen if the recipient is not home when my order is delivered?
If the recipient is not home and you have not provided 'authority to leave' when your gift is delivered a calling card will be left and they will have the option to either arrange for re-delivery, arrange for the bloom to be left in a designated area in their absence, or, pick the bloom up themselves from their local depot.
When you place your order, you will also have the option of leaving specific instructions, such as, leaving the bloom in a designated area if the recipient is not home. If you arrange to leave the bloom at someones house please ensure (if possible) the bloom is left out of direct sunlight. We do not take responsibility for chocolate that has melted if it has been left at someones house in the sun.
Cancellations & Refunds
Q. How do I cancel my order?
You can cancel your order by either emailing us at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
or calling us on 1300 139 361.
Q. Will I get a refund if I need to cancel my order?
If you need to cancel your order, your money will be refunded less an administration fee of $10. This applies to cancellations received prior to the item being despatched. Please refer to our Terms of Service for all terms and conditions.
Privacy & Security
Q. Why do I need to create login details when I make an order and how is my personal information used?
When you make your first order with bloom'a'licious you will be asked to enter in some personal information such as your name, e-mail address and phone number. We will then send to you a unique password which will allow you to log into the bloomalicious site. We do this so it is easier for you to re-order the next time you visit out site.
Occasionally we send out email newsletters letting you know about new products and upcoming events. Of course, you can opt out of this at any time.
At bloom'a'licious we do not share or reveal personal information with anyone.
Q. When ordering online is my order secure?
Yes. Our site is hosted on a SSL (Secure Sockets Layer) server which means your credit card details are protected through the use of encryption (cryptography). You should see a padlock in you browser status bar which indicates that the encryption is taking place.
Credit card information provided to us by telephone or from our secure online payment system is destroyed as soon as the transaction has been authorised by your financial institution. Each time you order with us you will be asked to provide your credit card information again.
Please refer to our Terms of Service for further details of our Terms & Conditions.
|
